Of course I'm always amazed at the technology behind a flushable toilet and it is astounding how much "technology" is involved with lighting these days.
So when you go into a conference room and push the button to turn the light on you expect the light turns on. When it doesn't you push it again. If it still doesn't work, you pretty much leave and find another room, right? But when you walk in the room and push a button to turn on a video system and ...... do I need to go on?
The truth is after a century we instinctively know there is a relation between the physical utilities like a toilet and a light and "Facilities" but even after a quarter century of use the line is blurred with "technology." Turn it off and then back on works too well for things we do but has no equivalent in anything else. When the blender doesn't work and you unplug it then plug it back it it isn't to "initialize" the blender it is to confirm you plugged it in in the first place. Then you might check another plug but that is to see if maybe the outlet is dead.
Keep pushing that button to power on the TV... just like the elevator button makes the elevator get there faster when you push it more ;)
But really, the things people look to us for help with might be simple for us but so much friction and apprehension is instilled in people that when something doesn't immediately react, doesn't react at all or just goes plain bonkers we don't always know what to do.
We as IT and technology people can always do more and do better to explain and assist. Edison and Tesla went on big road shows and conducted grand public displays so the public could understand that the little light bulb was going to turn on and should replace their cherished whale oil lamp. The genius inventor of the toilet had a harder time demonstrating so but thankfully that work made our lives less shitty.
So what am I doing about this all?
Instructions. For now.
|Getting Started instructions|
|AV Controls help|
I am using these panels to give the most basic of instructions to users for how to use the controls on the wall to turn screens on or off, select the different modes of the room and change volume levels.
|VTC Controls help|
This was pretty simple to do. I utilized the Room Integration tools for Cisco endpoints. Ideally they could interface with the butt things on the wall for AV control but that is not an option yet with all of our audio video equipment. So they are just text fields that I built in the Cisco provided tool and uploaded to every endpoint.
Hopefully they will reduce calls and let people use the rooms faster and easier.
As tie goes on, I will improve these. I will have training and maybe I'll record it. But really I'm going to try to remember that no matter how simple and easy I think it is, It still isn't that magic lever that makes it all go down the drain.